Quotes by John Pettitt

To the optimist

  • To the optimist, the glass is half full.
  • To the pessimist, the glass is half empty.
  • To the engineer, the glass is twice as big as it needs to be.
  • To the plumber, any liquid in the glass is potential income.

and Ed O'Connell

How to fix people

How to fix people (listening for engineers :-)

  • People have really good built in diagnostics.
  • If you listen well the will tell you what is wrong.
  • If you listen really well they will hear what is wrong.
  • If you're an expert listener they will hear what is wrong and realize they no longer need fixing.